Terms of Sale
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOU.
This Agreement contains the terms and conditions that apply to customers for purchases from Plumbing Planet. (hereinafter referred to as “Plumbing Planet”) and the Plumbing Planet entity named on the invoice that will be provided to you (“Customer”) on orders for products sold. Customer agrees to be bound by and accepts this Agreement as applicable to Customer’s purchase of product(s) from Plumbing Planet, and/or the Plumbing Planet Internet Website hereinafter named the “Site.” As a condition of sale, Customer agrees to be bound by and accepts these terms and conditions.
These terms and conditions apply (i) unless Customer has signed a separate formal purchase Agreement with Plumbing Planet, in which case the separate Agreement shall govern; or (ii) unless other Plumbing Planet standard terms apply to the transaction as noted herein or elsewhere. These terms and conditions are subject to change without prior written notice at any time, at Plumbing Planet’s sole discretion.
YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS OF SALE IS INCLUDED IN YOUR ACCEPTANCE OF THE TERMS AND USE OF THIS WEBSITE.
1. Order Acceptance Policy
Customer’s receipt of an electronic or other form of order confirmation does not signify Plumbing Planet’s acceptance of Customer’s order, nor does it constitute confirmation of Plumbing Planet’s offer to sell. All orders are accepted in Waterbury, CT. Plumbing Planet reserves the right at any time after receipt of Customer’s order to accept or decline Customer’s order for reasonable cause including but not limited to lack of availability of products, failure by Customer to satisfy payment terms, and/or breach by Customer of this Agreement. If payment has been remitted for the purchase and Plumbing Planet cancels Customer’s order, Plumbing Planet shall forthwith issue a refund equal to the amount remitted for the unaccepted or cancelled order.
2. Payment Terms
Terms of payment are within Plumbing Planet’s sole discretion and unless otherwise agreed to by Plumbing Planet, payment must be received or otherwise authorized or secured in a form approved by Plumbing Planet prior to Plumbing Planet’s acceptance of an order. Payment for the products will be made by approved credit card, wire transfer, electronic funds transfer or some other prearranged payment method agreed to by Plumbing Planet. Invoices are due and payable by the payment date(s) specified through electronic (including but not limited to e-mail), facsimile (fax) and/or verbal confirmation between Plumbing Planet and the customer. Plumbing Planet may invoice parts of an order separately. Orders are not binding upon Plumbing Planet until accepted by Plumbing Planet (see Order Acceptance Policy). Any quotations given by Plumbing Planet will be valid for the period stated on the quotation. Plumbing Planet reserves the right to adjust or cancel quotations as required.
Product Damaged in Shipment
Email Plumbing Planet Customer Service for an RMA# and a prepaid shipping label. Indicate if you would like the item replaced or refunded. Items damaged in shipment must be returned within 10 days of receipt. Your refund or replacement will be sent upon receipt and inspection of the original item. Please allow 3 days from our receipt.
You have 30 days from the date your product was delivered to request an RMA. In most cases, we will issue you a prepaid shipping label. The item must be returned to us before your replacement or refund is issued. If we determine that the product is defective, Plumbing Planet will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If we determine that the product is not defective, your RMA will be denied. If you wish to have the product shipped back to you, you must issue prepaid shipping label.
Non-Defective Product Returns
Non-defective products may be returned for credit within 30 days from the date of shipment. There is a 15% restocking charge; the original and return shipping charges will not be credited.. In cases where Plumbing Planet paid for the shipping to you, that cost will be deducted from your credit.
Customer is responsible for all sales tax associated with the order. If applicable, a separate charge will be shown on Plumbing Planet’s invoice.
5. Title; Risk of Loss
Title to product passes from Plumbing Planet to Customer upon completion of shipment of product to Customer by Plumbing Planet. Loss or damage to products that occurs during shipping by a carrier selected by Plumbing Planet is Plumbing Planet’s responsibility.
All warranties set out are Manufacturer-specific warranties only. The limited warranty applicable to each product sold by Plumbing Planet is set out under the heading “Warranty” located on the Plumbing Planet Site where each product is described. Such limited warranty applies to each sale by Plumbing Planet of that respective product. Plumbing Planet makes no express warranties except those stated in this agreement and in Plumbing Planet’s applicable warranty statement in effect on the date of the invoice. Any such warranties will be effective, and Plumbing Planet will be obligated to honour any such warranties, only upon Plumbing Planet’s receipt of payment in full for the item to be warranted. Before returning any item, Customer must contact Plumbing Planet’s Claims Department for a Warranty Authorization (WA) number within the allowable period specified by the manufacturer of the product (see product-specific “Warranty”). The WA number is valid only for the product described therein. The product returned must match the product authorized for return. Customer must ensure that all returns are received by the manufacturer/supplier within thirty (30) days of obtaining the WA number. All shipping arrangements for returns or exchanges must be processed through Plumbing Planet’s Logistics Department. Customer is responsible for all shipping and handling charges of warranty returns, except where the manufacturer of the product has agreed to pay for such costs or as outlined under product “Warranty.” The original packing slip must be included and the WA number visible on the package. Plumbing Planet may require a short written explanation and a photograph or digital image of the defective product. In some cases an on-site inspection of the product will be required. Plumbing Planet’s Claims Department will advise Customer of the details specific to the warranty claim.
PLUMBING PLANET cannot guarantee that the Site or its content is error free and PLUMBING PLANET makes no representations about the technical accuracy or functionality of the Site or that Content is accurate, error free or up to date.
THIS SITE IS PROVIDED BY PLUMBING PLANET ON AN “AS IS” AND “AS AVAILABLE” BASIS. PLUMBING PLANET MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS OR INTELLECTUAL PROPERTY. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. PLUMBING PLANET DOES NOT WARRANT THAT THE INFORMATION IN THIS SITE IS ACCURATE, RELIABLE, UP TO DATE OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CONTENT MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, AND PLUMBING PLANET MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. YOU, AND NOT PLUMBING PLANET, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THIS SITE OR ITS CONTENT. PLUMBING PLANET MAKES NO WARRANTIES THAT YOUR USE OF CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT.
8. Limitation of Liability
All references to monetary amounts, including prices, on the Plumbing Planet Website (the “Site”) and in this Agreement shall be in U.S. currency.
10. Governing Law
You agree that your use of this Site, this Agreement and any disputes relating thereto shall be deemed to have been made under, and shall be governed by the laws of the State of Connecticut in all respects, including but not limited to matters of construction, validity and performance, without regard to principles of conflicts of laws. You agree that by accessing or using this Site, agree and consent to the jurisdiction of the federal and state courts in the State of Connecticut and agree that any litigation that may arise out of such use or access shall be tried solely by a court of competent jurisdiction in the State of Connecticut.