Refund policy

Online Order Cancellation & Returns Policy

Order Cancellations

You may cancel your order before it is processed for shipment. Once processing begins, cancellation cannot be guaranteed. If your order has already shipped, our standard return policy applies.

Orders are processed Monday–Friday. Most orders placed by 2:00 PM Eastern Time on business days ship the same day, excluding holidays.

How to Start a Return

Contact Plumbing Planet Customer Service through our website’s Support page to request a Return Merchandise Authorization (RMA) number and return label before sending any item back.

Returns must be authorized and shipped using a Plumbing Planet-issued label to be eligible for a refund or replacement. Return requests are processed Monday–Friday. Final-sale items are not eligible for return.

Damaged in Transit

If a package shows visible damage upon delivery, refuse delivery and contact Customer Service immediately so we can arrange a replacement.

If damage is discovered after opening the package, contact Customer Service to obtain an RMA and prepaid return label. Please provide photos of the damaged item and packaging to help expedite your claim.

Defective Items

If an item is confirmed to be defective and eligible for return, we will provide a replacement. Contact Customer Service to obtain an RMA and return label.

Pack the item securely, preferably in its original packaging, and include all components unless a partial return has been approved in advance. Replacement orders ship once carrier tracking confirms that the defective item is in transit.

All returned items are inspected upon receipt. Requests involving defective items more than 30 days after delivery are reviewed on a case-by-case basis.

Non-Defective Returns

Unused, unopened items are eligible for return within 30 days of delivery with no restocking fee and a prepaid return label.

Returns requested more than 30 days after delivery are subject to approval and a restocking fee of up to 15%. Customers are responsible for return shipping costs for these approved returns. Any applicable fees will be disclosed before the return is authorized.

Items must be returned in their original packaging with all components included. Refunds are issued after inspection confirms that the items are in their original, resalable condition. Final-sale items are not eligible for return.

Refused Deliveries

Refuse delivery only if a package shows visible damage. If an undamaged shipment is refused, you will be responsible for all applicable shipping charges and a 15% restocking fee.

Refund Timing

Approved refunds are issued within 5 business days after we receive the returned item, provided inspection is complete and no additional information is needed. If we contact you for additional information, a delayed response may delay your refund.

Your payment provider may require additional time to post the refund to your account.

Return Window & RMA Validity

  • Eligible non-defective returns must be requested within 30 days of delivery to qualify for no restocking fee and prepaid return shipping.

  • Return requests submitted after 30 days are subject to approval.

  • Once an RMA and return label are issued, the returned item must reach Plumbing Planet within 30 days of issuance to remain eligible for a refund or replacement.